I sent the email on Thu, 6 Nov 2008 12:55:28 then I got the reply on the same day:


(FROM MP)
Date: Thu, 6 Nov 2008 14:29:16

Dear Ms Yap,

Thank you for your email. Allow the Town Council to look into the issues you have raised and revert to you.

Best regards XXX,
Senior Counsel
Senior Partner


After this reply, on the same day (evening) after work, I was opening my letter box and then to my surprise, a dustbin was replaced. This is about 5 hrs after I sent out my email.


(FROM MY TOWN COUNCIL)
Date: Fri, 7 Nov 2008 08:26:02

Dear Ms XXX

Thank you very much for all your feedbacks.

We have investigated into all the points raised and wish to inform that a new dustbin is already placed at the letter box area of Block XXX.

As for the loitering of foreign workers at your block posing a security problem we will forward your concern to the Police to look into.

With regard to the urination in lifts and the litering of the lift cars, we have instructed our cleaners to step up the cleaning of the lift cars and the lift lobby. We will monitor the cleaning closely. At the same time we will sent circulars to residents of the block advising them not to dirty the lifts.

The block signage facing the PIE was fixed by HDB when the building was completed in 1986. To relocate the whole signage together with the electrical wiring to face the car park, we have to study the feasibility and will let you know the outcome later.

We have also look into your request for more lights at Prime Supermarket area and wish to inform that there are sufficient lightings provided and together with the shops lightings the place is sufficiently lighted.

We wish to assure you that those areas under town council we will put in our utmost to improve the cleaniless and those that is outside town council jurisdiction like the footpath along XXX Street XXX between the Sport Stadium and Caltex petrol station we will refer to NEA to follow up. As for the security matter we will forward your feedbacks to the Police to look into.

We appreciate it very much for your concern of the general well being of the estates and your various suggestions for improvements. If you need any further clarifications please call me at Tel No XXX

Regards,
XXX PROPERTY MANAGER
XXX TOWN COUNCIL

CC. NEA , Police (XXX)


(FROM NEA)
Date: Fri, 7 Nov 2008 09:07:00


Dear Ms XXX,


Thank you for your email.We are now looking into your feedback and will respond to you shortly.

Please call me or email Contact_NEA@nea.gov.sg again if NEA can be of further service.

Sincerely,
XXX
Customer Service Officer
National Environment Agency Call Centre

(MY REPLY TO ALL)
Date: Fri, 7 Nov 2008 09:49:05 +0800
Morning Poh Wah
Yes, I saw the dustbin yesterday evening.

Just for info, the block signage I am referring to, are the new yellow ones which I believe they are not fixed in 1986 (Please see attached pics for my explanation). In fact, the yellow block signage that is fixed on my block and facing the PIE, is completely block by the trees. It is a waste of electricity especially when it lights up every evening but does not serve its purpose at all.

I agree that XXX Town Council (XXTC) will make the most effort in improving our neighborhood and those areas that I have pointed which are not under the XXTC's purview, are beyond your control.

Nevertheless, I thank you for your thorough explanation and Ms XXX for her swift reply. Lastly, I sincerely thank Mr XXX for forwarding my email to the relevant parties for follow ups.

Best regards
Ms XXX